I want to build trust, gather essential info, and show that I run a thoughtful, reliable service. This service includes:

🐶 A Welcome & Rapport:

• Brief intro to you, your background, and your values (community, safety, kindness).

• Light conversation to help the dog and guardian feel at ease.

• Let the dog approach you at their own pace; observe body language.

📋 Service Overview:

• What you offer (solo walks).

• Your walking style: pace, routes, enrichment, and positive reinforcement.

• How you handle weather, cancellations, and schedule changes.

• Your communication style (updates, photos, check‑ins).

🐕 Dog Profile & Behaviour Assessment:

Gather essential details such as:

• Age, breed, personality, quirks

• Walking habits (pulling, reactivity, recall reliability)

• Social preferences (dogs, people, cyclists, children)

• Triggers and stress signals

• Medical needs, mobility, allergies

• Equipment used (harness, collar, muzzle, long line)

This is where your risk‑management skill shines — gentle, thorough, and safety‑first.

🏡Home Routine & Logistics

• Pick‑up/drop‑off instructions

• Key handling or access codes

• Feeding, treats, water, and medication

• Where towels, leads, and cleaning supplies are kept

• Any household boundaries (rooms off‑limits, alarms, etc.)

📱Policies & Agreements

• Pricing and payment schedule

• Cancellation policy

• Emergency procedures

• Vet details and consent for emergency care

• Insurance and professional standards

• Data protection and photo permissions

You can present these warmly, clearly, firmly, but in a friendly way.

🚶 Trial Walk or Mini Assessment

If appropriate:

• Short walk to observe behaviour

• Check equipment fit

• Gauge comfort with you

• Discuss anything you notice (positively and constructively)

🧾Next Steps

• Confirm start date

• Confirm walk frequency and duration

• Ask if they have any final questions

  Thank them and reinforce your commitment to their dog’s well-being.